This Privacy Notice for JourneoAI (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your personal information when you use our Services, including when you:
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at:
📧 team@journeoai.com
This summary provides key points from our Privacy Notice. For full details, you can scroll to the relevant sections using the table of contents.
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products or features you use.
Some jurisdictions define certain personal data as "sensitive" (such as racial or ethnic origins, sexual orientation, or religious beliefs). We may process such data only when necessary, and with your consent or as permitted by law.
No. We do not collect any information from third parties.
We process your data to:
We may also process your data for other purposes with your consent and always based on a valid legal reason.
We may share personal data with trusted third parties in specific situations (e.g. using OpenAI to generate itineraries). Full details are provided in the dedicated section of this policy.
Depending on your location, applicable data privacy laws may grant you certain rights regarding your personal information.
The easiest way is by visiting https://www.journeoai.com or contacting us directly. We will handle your request in line with applicable data protection laws.
Please continue reading this Privacy Policy for full details on how we manage your data.
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you:
We may collect the following personal information based on your interactions with our Services:
When necessary, and with your consent or as allowed by applicable law, we may collect and process sensitive data, such as:
You are responsible for ensuring that all personal information you provide is true, complete, and accurate. Please notify us of any changes.
In short:
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal requirements. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons depending on how you interact with our Services, including:
In short:
We only process your personal information when we have a valid legal reason to do so under applicable law — such as your consent, to comply with laws, to fulfill our contractual obligations, to protect your rights, or to pursue our legitimate business interests.
Under the General Data Protection Regulation (GDPR) and UK GDPR, we rely on the following legal bases to process your personal information:
We may process your information if you have given us explicit permission (consent) for a specific purpose. You can withdraw your consent at any time.
Learn more about how to withdraw consent in Section 14.
We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests — and these do not override your fundamental rights and freedoms.
For example, we may process your data to:
We may process your information when necessary to comply with applicable laws or regulations, cooperate with law enforcement, defend our legal rights, or respond to litigation.
We may process your data to protect your vital interests or those of another person — for example, in cases involving threats to someone’s life or safety.
In short:
We may share your personal information in specific circumstances and with certain third parties.
In short:
Yes, we provide tools and features powered by artificial intelligence (AI) or machine learning.
Our AI-powered features (called "AI Products") are designed to improve your experience and include services such as:
These features are provided through third-party AI Service Providers, including OpenAI.
When using our AI Products, your personal data (including your inputs and outputs) may be processed by these providers as outlined in this Privacy Notice. You must not use these tools in ways that violate the terms of any AI provider.
We ensure all personal data processed via AI tools is handled securely and in accordance with our Privacy Policy and contracts with third parties.
In short:
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
We will retain your personal data only for as long as it is needed for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal reasons).
Generally, we do not retain personal information longer than the period a user maintains an account with us.
When there is no ongoing legitimate business need to process your personal data, we will delete or anonymize it. If immediate deletion is not possible (for example, because your data is stored in backups), we will securely store it and isolate it from further processing until deletion is possible.
In short:
We do not knowingly collect or market to individuals under 18 years of age.
We do not knowingly collect data from, or market to, children under the age of 18. By using our services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor using the services with your consent.
If we discover that we have collected data from a user under 18, we will deactivate the account and delete the data as soon as possible. If you believe we might have collected data from a minor, please contact us at:
👉 [team@journeoai.com]
In short:
Depending on your country or region, you may have rights that give you greater access to and control over your personal data.
If you’d like to exercise any of these rights, please contact us at team@journeoai.com. We will respond in accordance with applicable data protection laws.
You may also file a complaint with your local data protection authority:
You may contact the Federal Data Protection and Information Commissioner.
If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. To do so, contact us via the details in the section "How can you contact us about this notice?"
Withdrawing your consent does not affect the lawfulness of data processing before the withdrawal.
You may opt out of promotional communications by clicking the "Unsubscribe" link in our emails or contacting us directly. Please note, we may still send service-related communications (e.g., order confirmations or account updates).
To review or delete your account data, you can:
Upon deletion, we’ll remove your data from active systems but may retain some information to comply with legal obligations or prevent fraud.
For any questions about your privacy rights, contact us at:
📩 team@journeoai.com
In short:
Currently, we do not respond to Do-Not-Track (DNT) signals from web browsers.
Most web browsers and some mobile devices allow you to activate a “Do-Not-Track” (DNT) feature to signal your preference not to be tracked online. However, no uniform technology standard for recognizing and implementing DNT signals has been adopted.
As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard is adopted in the future that we must comply with, we will update this Privacy Policy accordingly.
In Short: Yes. If you are a resident of certain U.S. states, you may have rights regarding your personal information.
We only collect sensitive personal information (like account login data) when legally permitted or with your consent. You may have the right to limit its use or disclosure. We do not use sensitive data to infer personal characteristics.
We may also collect data through:
We keep personal data:
We may share information with service providers under contract. This is not considered “selling” personal data. We have not sold or shared personal data in the past 12 months.
Depending on your U.S. state, you may have rights including:
You may contact us:
We may require identity verification. If you use an authorized agent, they must provide proof of permission.
If we decline your request, you can appeal by emailing team@journeoai.com. If denied again, you can escalate to your state’s Attorney General.
California residents may request a list (once per year) of third parties to whom we’ve disclosed personal info for marketing purposes. Contact us at team@journeoai.com.
We use third-party AI services (such as OpenAI’s GPT model) to generate travel itinerary content based on the information you submit.
Your data is securely processed and never sold or used for training purposes.
In short:
Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Policy occasionally. If we make material changes, we may notify you by posting a notice on our site or sending you an email. The updated version will have a revised date at the top of the policy.
We encourage you to review this policy frequently to stay informed on how we protect your data.
If you have questions or comments about this policy, you may contact us by post at:
JourneoAI
Irodotou 24
Athens, 12134
Greece
📧 Email: team@journeoai.com
Depending on your country or U.S. state of residence, you may have the right to:
To request to review, update, or delete your data, please visit:
👉 https://www.journeoai.com